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If you have a specific Q about VivaLaJolie products or your order, you’re in the right place!

Browse FAQs by category or contact us!

The different categories covered in this FAQ page are:

  • IPL (Intense Pulsed Light)
  • IPL Safety Tips
  • Luna
  • Shipping
  • Returns
  • Payments
  • Miscellaneous


IPL (Intense Pulsed Light)

What is IPL? How does the VivaLaJolie handset work?

Good Q! 

IPL, an acronym for Intense Pulsed Light, functions in a manner similar to laser hair removal. However, it's considerably safer and more straightforward for home use. The way our IPL devices work is by releasing wavelengths that focus on the pigment in your hair. This light energy, once absorbed, converts into heat, subsequently destroying the cells responsible for hair growth. Over time, hair reappears at a slower pace and less densely, leading to a permanent decrease in hair growth.

Is VivaLaJolie IPL hair removal safe? Can it cause cancer?

IPL, or Intense Pulsed Light, is a proven and widely accepted solution for secure and efficient long-term hair reduction. Our FDA-approved IPL devices are safe for use in the comfort of your own home, and they carry certifications from the FCC, CE, and RoHS.

VivaLaJolie's IPL hair removal method poses no risk of cancer or other long-term issues linked with UV radiation, as all UV rays are meticulously filtered to safeguard your skin.

Does using the VivaLaJolie IPL handset hurt?

Contrary to other hair removal methods, IPL is essentially pain-free. You won't have to deal with biting your lip, accidental cuts on your knee, or any sort of tearing. While people with sensitive skin might feel some discomfort on higher settings, maintaining a lower intensity level ensures a gentle, comfortable treatment experience.

How long will it take before I see results? Is VivaLaJolie IPL hair removal permanent?

Many customers report a significant decrease in hair growth after merely 3-4 applications, achieving full results after about 12 treatments.

Certain individuals attain complete, smooth-as-a-baby's skin after approximately 12 sessions, discarding their razors forever. However, some might require additional touch-ups beyond this point, which is perfectly okay! The Luna handset, with its impressive lifespan of over 30 years, gives you the flexibility to perform as many touch-ups as necessary, whenever needed.

Provided that you adhere to the directions of using your VivaLaJolie IPL handset, you can look forward to a permanent reduction in hair growth!

How often do I need to use my VivaLaJolie IPL handset?

We advise undertaking the IPL treatment weekly for a consistent period of 12 weeks. If you're eager for quicker results, you have the option to use it twice a week.

After the initial 12-week treatment phase, we recommend using your IPL handset once a month for the next three months, or whenever necessary. Subsequently, you should expect to use your IPL handset for occasional touch-ups whenever you notice any new hair growth, typically every 2-3 months.

How is the VivaLaJolie IPL handset powered? Will it work in my country? Plug type?

Our handsets are equipped with dual voltage capacity (110V~240V), making them universally compatible. Each VivaLaJolie IPL Handset is accompanied by a 12V power supply with the appropriate plug type tailored to your country. For instance, orders from the USA will receive a plug with 2 straight prongs, whereas EU orders will come with a plug featuring 2 round prongs.

How do I clean my handset?

To clean your handset, you'll want to begin by unplugging the device from the power source. Next, use a clean, dry cloth and 70% alcohol to gently wipe the device. (Avoid using substances like acetone or other harsh liquids as they could potentially harm your handset.) Following this, use a separate dry cloth or paper towel to dry the device.

It's crucial to remember never to submerge your handset or any of its components in water.

Do I have to shave before using IPL? Which other hair removal methods can I use?

Hold on to your razors for now! Shaving plays a critical role in preparing your skin for IPL treatment. By shaving, you trim the hair to a suitable length to prevent burns while keeping the root in place beneath the skin, allowing your IPL handset to effectively target it. Other hair removal methods like waxing and tweezing fully remove the hair root, which can hinder the effectiveness of the IPL treatment.

However, if the area you plan to treat is already devoid of hair and feels smooth, there's no need to shave.

For those intending to use the IPL device on their face, we suggest dermaplaning prior to the treatment.

What is the IPL lamp made of?

The flash lamp integrated into our handset is a Xenon Quartz Raytube, which includes a glass filter. This filter acts as a barrier, filtering out detrimental UV rays to ensure the safety and health of your skin.

IPL Safety Tips

At what age can I start IPL treatment?

We suggest initiating IPL hair removal treatment only after hair growth has reached maturity. This generally happens around the age of 16, though in certain ethnicities, it can occur earlier.

Individuals under the age of 18 should obtain parental permission and consult with an aesthetician or dermatologist before using a VivaLaJolie IPL handset.

Do I need to wear eye protection?

No, there's no requirement to wear eye protection when using VivaLaJolie handsets. Although IPL does involve bright flashes, each handset is equipped with a sensor that prevents the device from flashing unless the flash window is in direct contact with your skin. However, as a precautionary measure, we suggest averting your eyes from the light when it flashes.

Is it safe to use VivaLaJolie’s IPL handset while pregnant or breastfeeding?

While there's no established evidence indicating that IPL has adverse impacts on pregnant or breastfeeding individuals, we advocate for safety first. Therefore, we do not recommend the use of at-home IPL treatment during pregnancy or while breastfeeding.

Is it safe to do IPL over freckles or moles?

We generally advise against using IPL treatment over very dark freckles or moles. Light freckles, on the other hand, are usually not a concern. If you're interested in treating an area with dark freckles or moles, we suggest covering them with a white pencil before proceeding with the treatment.

Is it safe to do IPL over tattoos?

Performing IPL treatment over tattoos is not recommended as it could lead to painful burns. However, it is perfectly safe to use the IPL treatment around tattoos to address surrounding areas.

Can I use VivaLaJolie IPL before or after tanning?

If you've recently engaged in tanning activities, we suggest waiting for a period of 2 weeks before utilizing your VivaLaJolie IPL handset. Conversely, if you intend to tan after receiving an IPL treatment, we recommend waiting for at least 48 hours.

I have a skin condition – can I use the VivaLaJolie IPL handset?

Please refrain from using the VivaLaJolie IPL handset if you have any of the following conditions:

  • A recognized skin disorder.
  • A skin disease, such as allergic dermatitis, eczema, and so forth.
  • Photosensitive epilepsy or Photosensitivity.
  • If you are menstruating, pregnant, or lactating.

Furthermore, do not use the device on areas that are extremely dark (please consult the skin tone chart on this page), have broken skin, scabs, cancerous spots, hemangioma, or any artificial, aesthetic, prosthetic, or plastic sections.


Is Luna safe to use?

In short, absolutely!

IPL is a widely acknowledged and thoroughly researched solution for safe and effective long-term hair reduction. The Luna device has clearances and certifications from the FDA, FCC, CE, and RoHS, ensuring its safety for home use. Plus, all UV rays are meticulously filtered to safeguard your skin.

When will I start seeing results?

The majority of customers typically observe a decrease in hair growth after just 3-4 applications, achieving full results after about 12 treatments.

This can, however, fluctuate depending on the thickness of your hair and the specific area being treated. Nonetheless, with each successive treatment, you'll notice your hair progressively regrowing at a slower rate and becoming less dense.

Where can I use my Luna?

Luna can be used almost everywhere!

It's suitable for use on your legs, arms, bikini area, face, and practically any other area where you want to remove unwanted body hair.

However, we advise against using your IPL handset above the cheekbones or on the inner parts of the bikini area (such as the labia minora, vagina, scrotum, or anus).

When treating sensitive areas like the bikini line, inner thighs, and buttocks, we recommend selecting a lower intensity setting, as the skin in these areas tends to be more sensitive.

How strong is Luna? What are the energy and wavelength outputs?

Luna is a potent device capable of delivering long-term, permanent hair removal while maintaining enough safety for use at home. It has an energy output ranging from 1.5J-4.9J/cm2 and operates within wavelengths between 470NM-1100NM.

Are there any recurring costs? How long will my Luna IPL handset last?

There are no ongoing expenses! Luna comes with 500,000 flashes, which, if used as directed, should last you for more than 30 years. There's no need for replacements or refills.


How long does shipping take?

The duration of shipping can differ based on your specific location, but generally, most orders are received between 5-13 business days. Should your order take more than 20 business days to reach you, kindly get in touch with us at contact@vivalajolie.com so we can update you on its status.

How much is shipping? Where do you ship to?

We offer FREE shipping all across the United States. If your address is accepted during the checkout process, that means we can deliver to your location! Additionally, we'll make sure to include the appropriate plug type for your country.

Can you tell me more about your shipping process?

Our goal is to process and ship all orders within 1 to 3 business days, and every order comes with tracking from the time it leaves our facility until it reaches your doorstep.

We take extra care in packing all orders in sturdy packaging to guarantee your items aren't harmed in transit.

Please note, we can't be held accountable for delays, lost or damaged shipments, or orders sent to incorrect or invalid addresses. Nevertheless, should you encounter an issue with your order, please reach out to us at contact@vivalajolie.com. We'll do our best to help track down any missing parcels or look into why a package may be delayed.

How can I track my order?

Once your package is dispatched, we will provide you with a tracking number via email. You can utilize this number to track your package here.

Will I pay customs?

Typically, our customers don't incur any customs fees. However, such charges are beyond our control and are determined by local governmental policies. In the event that your order has customs fees, it would be your responsibility to settle them.


How do I start a return?

Should you find yourself dissatisfied with your purchase from VivaLaJolie, feel free to reach out to us at contact@vivalajolie.com. We'll assist you in starting the return procedure and guide you on where to dispatch your items. For more details, you can refer to our return policy here.

How do 90-day returns work?

We offer easy, no-questions-asked returns on all VivaLaJolie beauty tools. Learn more about our return policy here.

How does the one-year warranty work?

At VivaLaJolie, we facilitate straightforward, no-inquiry returns for all our beauty tools. Learn more about our return policy here.


International Charging Notice

Please note that we are not accountable for any charges imposed by your bank such as outstanding balances, overdraft costs, differences in currency exchange rates, authorization fees, or service charges. These might arise due to the scheduling of charges and/or debits/credits made by your banking institution.


I’d love to rep VivaLaJolie as an influencer – how do I inquire about a collab?

Great! To apply for our influencer program, just click here.

Can I get a discount?

Absolutely! By simply subscribing to our email list down below, we'll send you a code for a 10% discount as a sign-up bonus.

I have a different question - what's the best way to contact you?

We're always ready to assist! You can reach out to us by sending an email to contact@vivalajolie.com or by completing our contact form available here. Rest assured, we will respond to your query within a maximum of two business days.

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