You're gonna love it.

But in case you don’t… We offer a 90-day no-questions-asked return policy on all VivaLaJolie beauty tools, including Luna IPL hair removal handset.

90-Days Return Policy

I've tried Luna from VivaLaJolie and my skin has never been softer & clearer!



If you’re not completely satisfied with your purchase, you can return any beauty tool within 90 days of your purchase for a full refund to your original payment method.

To initiate a return

Simply email a customer service representative at contact@vivalajolie.com or fill out this form. Once approved, return your product in its original packaging via a trackable mail service to the address provided by the customer service rep. (You’ll be responsible for return postage costs.)

Please do not attempt to return products without contacting us first – we reserve the right to refuse any unauthorized returns.
All orders made via Tapjoy and/or through any in-gaming currency are considered final sale and are not eligible for returns.


Once your product has been received, your purchase price will be refunded to your original form of payment. Please allow up to 30 days for your credit card company to process your credit.

Damaged Items

We also offer a one-year warranty on all beauty tools. If your item arrives damaged or has begun malfunctioning, email us at contact@vivalajolie.com or fill out this form so we can get a replacement sent out to you.


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